Linda Surles Linda Surles

Thermostatic Metrics: Turning Data Into Decisions

Thermostatic metrics help leaders regulate performance weekly instead of reporting it monthly. Learn how Process Intelligence turns data into action and strengthens accountability across the organization.

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Michael Watkins Michael Watkins

When Your Data Moves Faster Than Your Team: The Leadership Wake-Up Call

You can feel it in most of today's workplaces. Dashboards update in real-time, AI models churn out insights overnight, and customer behavior shifts by the minute.

But your team? They’re still stuck in meetings, waiting on reports, or debating which metric to trust. Welcome to the new leadership dilemma that your data is sprinting, but your team is walking.

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Linda Surles Linda Surles

The Execution Process: Turning Accountability into Action

Accountability isn’t a speech. It’s a system.

The Execution Process within Process Intelligence (PQ) transforms accountability into a rhythm, where actions are visible, time-bound, and aligned with strategy. It transforms follow-up into follow-through.


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Linda Surles Linda Surles

The Business Acumen Process: Turning Strategy into Systematic Success

Most leadership teams can’t answer a simple question: Are we winning or losing?

The best leaders don’t guess; they build systems that make success measurable.

That’s what the Business Acumen Process inside Process Intelligence (PQ) does. It turns strategy into a daily habit.

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Linda Surles Linda Surles

Why do top employees leave when everything looks fine on paper?

Leaders are often surprised when high performers leave. On paper, everything looks fine: competitive pay, training programs, and benefits. Yet the people you can least afford to lose walk out the door quietly.

Exit interviews rarely tell the whole story. High performers don’t leave for a minor salary increase. They leave because their daily environment makes it impossible to contribute at the level they want. Endless firefighting, disconnected strategies, and a lack of accountability wear them down.

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Linda Surles Linda Surles

Why motivating employees doesn’t work and what to do instead

Most employees don’t need more motivation. They show up ready to contribute.

What holds them back are the barriers in their way: unclear priorities, broken processes, and meetings that go nowhere.

The real work of leadership isn’t firing people up. It’s removing the obstacles that smother their energy.

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