Why PQ Is the Missing Leadership Dimension and the Focus of Our New Book
By Shane Yount & Rob Kornblum — October 24, 2025
For decades, leadership development has focused on two dimensions — IQ and EQ. We’ve trained for intelligence and empathy, assuming that smarter, more emotionally aware leaders would naturally build stronger teams. Yet organizations continue to struggle with inconsistency, accountability, and execution.
That’s because there’s a missing dimension.
Process Intelligence (PQ) is the system-based approach that bridges the gap between what leaders know and what they actually do. It transforms leadership from personality-driven to process-driven — turning strategy into sustainable results.
“PQ bridges the gap between what leaders know and what they actually do.”
What PQ Looks Like in Action
Leaders with high PQ don’t just inspire action — they institutionalize it. They build repeatable processes that make expectations clear, drive alignment across functions, and keep performance visible.
At Competitive Solutions, Inc., we’ve seen how Process Intelligence helps organizations:
Create Clarity: Every team member knows what success looks like and how it’s measured.
Build Connectivity: Metrics, meetings, and messaging are aligned across all levels.
Ensure Consistency: Accountability doesn’t depend on who’s in the room — it’s built into the system.
When those three elements come together, execution becomes predictable. Energy shifts from chasing information to driving improvement.
Why It Matters Now
The pace of business today demands more than charisma or intuition. Leaders can’t rely on motivational talks or one-off initiatives to sustain performance. What’s needed is a structure — a rhythm of accountability that keeps teams focused on results even when priorities shift.
That’s exactly what Process Intelligence (PQ) delivers. It provides the framework leaders need to sustain engagement, performance, and improvement over time.
In The Secret Superpower of High Functioning Leaders, Shane Yount and Rob Kornblum share real-world examples from organizations, including Alcon, 3M, Rust-Oleum, Revlon, and the U.S. Army, that transformed not through inspiration alone but through process.
“Leadership doesn’t fail from lack of intelligence — it fails from lack of systems.”
The Four Non-Negotiables of PQ
Every high-functioning leader builds from the same foundation:
Defined Metrics – Teams measure what matters and align goals to outcomes.
Structured Communication – Meetings focus on decisions, not updates.
Visible Accountability – Everyone sees performance in real time.
Sustained Rhythm – The organization runs on process, not personality.
These aren’t theories. They’re the systems used by global organizations that have improved safety, quality, and operational efficiency by double digits — all while increasing engagement and retention.
A Message from the Authors
“We’ve seen great leaders burn out trying to hold their teams accountable through charisma and willpower. PQ gives them a system to scale leadership behavior so performance doesn’t fade when energy or focus does.”
— Shane Yount and Rob Kornblum
Get the Book
The Secret Superpower of High Functioning Leaders: How Process Intelligence (PQ) Creates Unstoppable Teams and Unbeatable Results is now available on Amazon.
The book is designed for executives, managers, and team leaders who want more than ideas - they want systems that make leadership measurable and repeatable.