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What happens when the system works
Organizations that implement a Process-Based Leadership system — metrics that educate, accountability that's visible, and meetings that run the business — see measurable shifts quickly. Here's what our clients report.
I was first introduced to CSI and their management/performance review methodologies while working in a manufacturing plant that was not performing on many fronts. The CSI team taught us the importance of defining our “winning and losing” metrics and the criticality of ensuring that EVERYONE in the organization, from the shop floor to the site leadership team, were kept informed of our winning or losing status.
The team stressed the art and importance of Gemba - going to where the work happens, asking questions, and coaching - and the importance of a bidirectional escalation process. They taught us discipline (standing meetings where you stand for the entire meeting!!!) and the critical “team contract.” There is something about seeing in print the agreements you make, the behaviors you will abide by, the governance process you will use - and then signing your name to it. That codifies the leadership team’s ways of working, driving team dynamics and performance to a new level.
As I have progressed through my career, each role being more senior in nature, I have shared these methodologies with my leadership teams to ensure we ground ourselves as a team. It takes work and continuous assessment of performance to transform good teams into great teams. And I can honestly say as I look back, the team I was leading when I first learned these methodologies turned out to be one of the best performing I have ever experienced. Hard work pays off!
— Lynn Bottone, Pfizer
From our earliest meeting, my professional relationship with Shane Yount and Competitive Solutions has been a model of trust, respect, and shared purpose. Their approach to business leadership has not only catalyzed remarkable transformation within the organizations I have led but has also profoundly influenced my own outlook as a leader.
By introducing us to methodologies that prioritize transparency, continuous improvement, and robust engagement at every level, they have enabled us to cultivate environments where accountability is not just a word, but a lived value. This shift has been transformative. Our teams, once plagued by uncertainty over goals and expectations, are now unified by clear metrics, shared priorities, and a collective sense of ownership. The ripple effects of this clarity have extended far beyond improved performance indicators—they have fostered a culture of mutual respect, candor, and relentless pursuit of excellence.
Over the years, I have come to regard our partnership as a source of inspiration and a benchmark for excellence in organizational effectiveness. I can say with complete confidence that our relationship with Shane and Competitive Solutions has been among the most positive, productive, and rewarding of my career. Their practical methodologies have not only delivered concrete results but have also left an indelible mark on the way I lead and the cultures I strive to cultivate.